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On this website you can stay updated with announcements, get answers from Trans-Fast Customer Service and share your feature suggestions with us.
Everytime we reply to a request in our Customer Service Portal we ask each customer to evaluate our service.
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Filipe Dinis Jun 15 • Announcements
To guarantee a better service to our customers, our office will be closed on june 21th for an important system upgrade.
Our service will be resumed on monday - June 22nd - on our normal working hours.
Filipe Dinis March 12, 2014 • Announcements
We've got a new bank account. Please take note of the new details:
Account holder: Trans-Fast
sort code: 23-85-90
- Only bank transfers are accepted to this account. Cash deposits are no longer supported.
- We won't be able to receive bank transfers from customers into our Lloyds account after March 31st.
For further clarification, please do not hesitate to contact us.
Filipe Dinis May 4, 2012 • FAQ and Tips
We offer two speed options for your money transfer to Brazil. Each has it's own advantages, depending on your needs:
- Choose EXPRESS if you want your transfer to reach it's destination as quickly as possible and comply with all requirements for your tax return in Brazil. This option is useful to send money urgently to Brazil.
- Choose REGULAR if you want to get the best exchange rate and are sending small amounts to your family and friends.
How long it takes?
EXPRESS transfer - If your payment is found in our account before 4:30PM (London Time) and you choose the Express transfer, it will reach the beneficiary account in Brazil on the same day. If your funds are credited in our account after 4:30PM it will be available the next day in Brazil.
REGULAR transfer - This transfer is completed between 1 and 2 days after your payment is found in one of our accounts.
Filipe Dinis February 8, 2012 • 1 • FAQ and Tips
To check the status of your money transfer, you need to contact our Customer Service by clicking on the SUBMIT A REQUEST link on the top menu.
In order for us to quickly check the status of your money transfer you need us to supply us with the transfer reference number (which is available in your receipt). If haven't got your receipt with you, please let us know more details about the transfer, such as: your full name, full recipient name, destination country and transfer amount.
You'll receive a reply from our Customer Service as quickly as possible.