How to check the status of my transfer?

To check the status of your money transfer, you need to contact our Customer Service by clicking on the SUBMIT A REQUEST link on the top menu.

In order for us to quickly check the status of your money transfer you need us to supply us with the transfer reference number (which is available in your receipt). If haven't got your receipt with you, please let us know more details about the transfer, such as: your full name, full recipient name, destination country and transfer amount.

You'll receive a reply from our Customer Service as quickly as possible.

Have more questions? Submit a request


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