Frequent Asked Questions

New to Trans-Fast

• ★ How to register with Trans-Fast?
• Can I register in person?
• How much a transfer cost?
• How long does it takes?
• Supported countries and currencies

How to send money to...

• How to send money to Brazil

Making a money transfer

• ★ How can I make my online money transfer?
• ★ How to check the status of my transfer?
• I've been asked for a proof of funds. Why?
• Can I be notified once the recipient has received my payment?
• How can I manage my favourite recipients list?

Paying for your money transfer

• ★ How can I pay for my money transfer?
• What happens after I pay for my transfer?
• My card payment failed. Why?
• Can I pay by bank transfer?

Your account at Trans-Fast

• ★ I lost access to my account. I can't login. Now what?
• Migrate account to Trans-Fast online system (existing customers)
• Account verification
• How can I edit my personal details?
• How can I change my email address?
• How can I edit my password?
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Security

• How safe is Trans-Fast?

Video Tutorials

• ★ < VIDEO > Send money online with Trans-Fast
• ★ < VIDEO > How to check our rates and use our online calculator

FAQ and Tips

• How good is Trans-Fast Customer Service?
• Regarding Contact / Leader payments
• Paying in cents
• Understanding the transfer options on money transfers to Brazil - REGULAR and EXPRESS
• What are the necessary documents to register?
• How to upload copy of documentation?
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Announcements

• ★ Early May Special Opening Hours
• Our opening hours during Easter
• Christmas 2016 / New Year (working hours)
• Money transfer to Brazil during Carnival - Envios de dinheiro para o Brasil durante o Carnaval.
• Check our Christmas / New Year opening hours.
• Office closed at June 21st (sunday)
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