FAQ and Tips

Frequent Asked Questions and Tips to get the most of Trans-Fast service

• How good is Trans-Fast Customer Service?
• Regarding Contact / Leader payments
• Paying in cents
• Understanding the transfer options on money transfers to Brazil - REGULAR and EXPRESS
• What are the necessary documents to register?
• How to upload copy of documentation?
• Why does the exchange rates aren't always available online?
• What is a "certified copy" of a document and how can I get one?
• What is the maximum and minimum amount of money that a customer can send?
• What happen when the customer has not got the documents and proof of address?
• Do we cash cheque-salary?
• Do we accept cheques?
• How long does it take to the receiver get the money?
• Why we have to ask for CPF/CNPJ?
• Why the exchange rate changes quite often?